What owners said after the visit
Rated 4.6 out of 5 — the mean of all 60 reviews collected after a visit.
Every entry below is one customer describing one visit: what the cabinet was doing, what was found behind the grille or at the door, and how the call ended. They carry a first name and a last initial, which is as much as anyone agreed to have on a public page.
How is the 4.6 worked out?
It is the plain arithmetic mean of all 60 reviews — not a figure carried over from somewhere else. This page prints the 16 newest of them; the other 44 are not withheld, they are what every service and village page draws its three quotes from, weighted so a page about ice makers in Twenty Mile quotes the people who called about exactly that. The stars across the whole set fall like this:
| Rating | Reviews |
|---|---|
| 5 star | 39 |
| 4 star | 18 |
| 3 star | 3 |
Nothing is filtered out for being unflattering. The four-star notes are mostly about a part that had to be ordered or a second visit, and the three-star ones about a walkthrough that was too thin. Those are the calls worth reading first: they describe what happens when a job does not go cleanly.
What a review here cannot tell you
It cannot tell you what your repair will cost, and it cannot tell you whether your cabinet is worth repairing. That is a reading and a parts-availability question, answered on the day, in your kitchen, with the model and serial number in hand. What can be published in advance is the range this work has actually landed in.
What do the repairs in these reviews cost?
$80 flat to diagnose, credited toward the repair once you approve it. Completed work on this page has landed between $240 and $650, parts and labor together. The firm figure is written down after the diagnosis, not before it.
| Repair | Typical range |
|---|---|
| Diagnostic visit, credited toward the repair | $80 |
| Door gasket or seal replacement | $250–$590 |
| Evaporator or condenser fan motor | $260–$570 |
| Defrost heater, thermostat or sensor | $250–$590 |
| Ice maker, water valve or supply line | $240–$650 |
Ranges are what this work has cost, not a quote. A range moves with the part version the serial number calls for and with what the cabinet turns out to need. The whole table is on the pricing page.
Crosswater Appliance Service works Sub-Zero refrigeration only, out of 32081 and roughly 40 miles around it. The $80 diagnostic is flat and credited toward the repair if you go ahead with the work. If your fault sounds like one of the ones below, the number is here and the sequence every call runs is published in full.
What did the repairs in these reviews cost?
$80 flat to diagnose, credited toward the work. Completed repairs in this category have run $240 to $650, parts and labor together. The band your cabinet lands in is written into the estimate before anything is ordered.
Why is a range published instead of a price?
Because the serial number decides which version of a part fits, and the cabinet decides how much of it has to come apart. Written estimate before any repair begins. No work starts without your approval. The range tells you whether to book the visit; the estimate tells you what to approve.
The 16 most recent, newest first
Printed in full, newest first. The other 44 are the pool every service and village page draws its three quotes from.
4.64.6 out of 5 — the mean of all 60 reviews collected after a visit
5 out of 5
The freezer column was building ice around the drawer slides. He did not simply swap the obvious part but checked the door and the airflow first, so the repair addressed the reason rather than the result.
Barnaby F.September 2026
5 out of 5
The cabinet had been running constantly and the bottles were still not at temperature. He looked at the installation before he looked at the machine, and found the unit boxed in with almost no air behind it.
Verity C.September 2026
4 out of 5
Solid work on a cabinet that had been limping for months. The one thing I would change is the timing: it needed a follow up visit for a gasket, and that second appointment was harder to book than the first.
Alistair N.September 2026
5 out of 5
He told us plainly that the cabinet was worth the sealed system work because of how it is built into the run, and told us which faults he would not have repaired on it. That honesty is why I am writing this.
Theodora W.September 2026
5 out of 5
The drawer unit in the pantry had frosted over on one side only. He said that pattern almost always means air rather than refrigerant, and he was right. He cleared the return path and the frost never came back.
Perry M.August 2026
3 out of 5
Diagnosis was accurate and the cabinet is fine now. Marking it down because the invoice arrived without the part number on it and I had to ask twice before the paperwork matched what had been fitted.
Lucinda H.August 2026
4 out of 5
The second ice maker in our pantry was making cubes but never dropping them. The ejector arm had jammed against a slab of frost from a leaking bin seal. He cleared it, changed the seal, and stayed to watch two cycles finish.
Luis C.August 2026
4 out of 5
We were north for the summer and came home to a warm cabinet and a smell I would rather forget. He still walked the whole sequence instead of guessing, then found the control board damaged after the storm outage and ordered one.
Sharon V.August 2026
5 out of 5
Flow came back after he replaced the valve, and he took the trouble to show me the old one and why it had failed. Left the kitchen exactly as he found it, which I do not take for granted.
Fergus O.August 2026
4 out of 5
Our undercounter unit at the garage bar could not keep up once August humidity arrived. He measured the clearance behind it, found the exhaust recirculating into its own intake, and vented it properly. Holds temperature now.
Alina S.July 2026
5 out of 5
Cubes had been getting smaller since the summer started. He explained that cube size is a symptom and not a diagnosis, measured the fill instead, and the number he read made the whole thing obvious.
Adeline T.July 2026
4 out of 5
Our house is new enough that I was surprised anything had failed. He showed me the cabinet had been pushed too far into its opening at install and could not shed heat. He corrected the setback and it stopped running hot.
Elise H.July 2026
5 out of 5
The refrigerator column had gone quiet in a way that felt wrong before anything was measurably warm. He confirmed it early enough that the food never went over, and the part was a fan motor.
Malcolm D.July 2026
4 out of 5
Our refrigerator column stopped lighting up and its panel door was swinging wide of the cabinet. He sorted the interior lighting harness and reset the closer so the door pulls flush again. No marks anywhere on the wood panel.
Bianca L.June 2026
5 out of 5
He would not quote over the phone, which annoyed me at the time and turned out to be the right call. The fault was not the one I described, and a phone quote would have been wrong by a wide margin.
Imogen R.June 2026
4 out of 5
Our undercounter refrigerator had started short cycling and running loud. He found the gasket standing proud in one corner and adjusted it, which fixed the noise but took a second visit to settle fully.
Waylon G.June 2026